A Rocket – The Art of Communicating

Goldfrapp – Rocket

Nothing like music to start things off.  I love this song.  It’s brilliant.

Hello friends!  I wanted to tell you a story about a situation that I’ve been dealing with.

Every week I deal with an auditor that reviews my work, asks for numerous items, that takes so much time.  She’s never communicated well with me and she would send requests by fax.  In the beginning, I got into a huge fight with her and she made my life that week a living hell.  I had to send her intricate backup that required me digging through with other departments, old files from previous years, and with very few conversations.  I could barely stand it, and I was going on vacation for two weeks at the time.  I left it in the hands of others who also had a difficult time with her.

When I returned from vacation, we never spoke on the phone and she continued to send me requests by fax.  I would email her my backup and it got easier sometimes. When it was difficult, I just dealt with it and never called her once.  At that point I decided to send her positive emails, either funny or silly just wishing she had a great day.  She never would respond and for six months, and sometimes I thought I was just writing to myself.

Today she sent me an email and this is what it said:

Hello Lilitte,
Happy Friday!  Thank you for all the help with providing backup in such a timely manner.  I don’t always have the opportunity to respond to every single email I receive, but I wanted to thank you for all your cheerful emails each and every time you send backup.  I truly appreciate your positive demeanor and cheerfulness.  Just wanted to let you know, your emails do not go unappreciated.  Quite the contrary, makes me smile especially when having a tough day.
I hope you have a great weekend and I look forward to keep working with you.

I’m not trying to pat myself in the back, but this simple email made me feel so good.  It made me think that when I write, someone out there is listening after all.  Sometimes I feel like I’m just writing to myself, but it’s not true.  If it’s out there, someone’s reading it.
Thank you for listening.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s